Refund policy

Nursing Nighty - Returns 

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note you, the customer, are responsible for the return shipping. We recommend using Royal Mail and ensuring using a tracked / signed for service as we cannot be responsible for missing returns.

Once your return request has been accepted please return your item/s to us at The Nursing Nighty, 38 Hyde Avenue, Thornbury, Bristol BS35 1HZ ensuring you enclose your order details / number in the parcel.

Damages and issues

Please inspect your order upon delivery and contact us immediately (within 14 days of receipt) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Potentially damaged / faulty items will need to be returned to us however return shipping for these will be refunded upon inspection and fault / damage is found.

Unfortunately, we cannot accept returns on sale items or gift cards.
 
Exchanges


We are unable to offer a free returns service.  The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
 
European Union 14 day cooling off period


Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 
Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We reserve the right ti refuse a refund if the product shows signs of wear or has been altered from it's original condition in any way, in this instance, you may choose to have the item(s) returned to you at your own expense.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thenursingnighty.co.uk

You can always contact us for any return question at hello@thenursingnighty.co.uk